I’ve pretty much had every kind of phone, internet, tv connection (cable, wireless, no phone, tivo, dsl) that you could name, but in Little Rock I found a new one to try– AT&T U-verse– that had a really long, but still user-friendly sign-up process (although this post focuses on getting the moving and getting it signed up, I’ll review U-verse later). U-verse covers our home phone, Internet and TV connections so this is one post for them all. U-verse has the best online sign-up process so far and left me no doubt that I was sign-up for exactly the services that I wanted.
When you first visit the U-verse web site, you are hit with all of their promotions explaining what it is, how it works and how much it could cost you. Since I wasn’t quite sure what U-verse is, this was a good thing for me. After entering my zip code to make sure I got the right information, their site had a couple of good videos that didn’t contain too much marketing that explained U-verse to me and sold me it was something that I wanted to try.
After I decided U-verse was something that I wanted to sign-up for I had to decide what packages I wanted. Each package has a different discount type and a different array of services and channels. This sounds complicated, but the site had a nice matrix to explain the differences which made it easier to visually see the differences and choose the package I wanted. After choosing the package, I had to enter my address to make sure the services I chose were available to me and then it was off to the races telling them every detail about my life so they would connect me online. Although they required a lot of information, the form fields were easy to jump too, had the appropriate input masks and gave me a nice little bread crumb trail letting me know where I was in the registration process and how much I had to go. At the end of the sign-up, the site showed me my installation charges (waived) and my monthly fees and then gave me a calendar of the available installation slots (which takes four to six hours) in my neighborhood and surprisingly I had an opening for the afternoon of my move-in day a week later which I selected.
The AT&T installer showed up at my house right as the movers left. He took note of lines where I asked him to run lines for our TVs and wired computer and figured out how to get the lines where we wanted them even though half of the locations haven’t ever been wired before. Three and half hours later everything was installed and working– although this did seem lengthy to me at first the installer was busy the whole time and had to work at the central phone box in our neighborhood, our main phone box on the back of our house, on each of the TV, phone and computer locations in the house- so the time adds up. The installer gave me a quick overview of how it works and figured out I knew what I was doing and left so I could play with it all my self (which is the way I like it). He even gave me his own cell phone number before he left so I could call him if I have any troubles.
Overall I would give the online sign-up and installation an 8.5. I only knock them because the amount of information they required when the service started and the postcard I got in the mail yesterday informing me the price was going up $6 a month less than a month after I had it installed. I’m also still waiting on my cash back which takes up to six weeks to process.
This is part of my how moving works online series.