AT&T Service fails, but Google answers

The visual voicemail on my iPhone quit working about a month ago (I won’t say what caused it), but I called AT&T today to see if they could help me get it working again after missing a couple of voicemails.

Surprisingly, I didn’t have to hold for an operator at all, but the operator I got had me on hold several times as she tried to figure out my phone’s problem. After trying several different network changes on the AT&T side and several changes on my phone over the course of an hour, the support tech finally gave up and suggested I needed to reinstall the Surprisingly, I didn’t have to hold for an operator at all, but the operator I got had me on hold several times as she tried to figure out my phone’s problem. After trying several different network changes on the AT&T side and several changes on my phone over the course of an hour, the support tech finally gave up and suggested I needed to reinstall the iPhone OS and offered to connect me with an Apple support tech to help me out. I declined the Apple help and told her I could handle the reinstall myself. Before I hung up on her I she made an appointment to call me back the next morning to see if my voicemail was working correctly.

After I got off the phone, I turned to my trusty support database, google, and queried, “visual voicemail broken iphone” and on the second page, two minutes into my search, I found my solution– reset the network settings under Settings > General > Reset Network Settings. My phone restarted and I immediately got two visual voicemails– Problem fixed!

I thought I already knew this lesson, but I guess I learned it again– Google your problem before calling for support and more than likely you’ll find the answer your need. Now, I get to to explain to the AT&T tech how easy it was to solve the problem.

Mobile Tivo control

TIVO has introduced their mobile site for controlling your TIVO. It’s at m.tivo.com.  Let’s hope it works better than the web based service for programming your TIVO or the TIVO season pass system.

Don’t get me wrong, we love our TIVOs, but I think the usability of the menu to record and edit programs stink. We used to have a dish DVR and I thought it had a much better interface for recording programs than the TIVO. I have used the web based my TIVO programming function, but it lacks the functionality that you need to see everything that you’ve programmed and where they conflict– especially when you need it for a two TIVO family.